Your shipment in freshness
🚚Here you can find everything about SHIPPING, ORDERS, and RETURNS 🚚
Below is all the information to make the most of our service.
⚠️ATTENTION: For customers in the province of Venice, Padua, and surrounding areas, local pickup is also available, which means NO shipping costs.
You can then pick up products at Via Giolitti 12 in Santa Maria di Sala (VE).
✉️ For any questions, contact us at the email: info@casoinonline.it
📞or at the phone number 377 3451998
At CasoinOnline.it, we care deeply about our customers and the service we offer, and precisely to guarantee the maximum freshness, authenticity, and quality of the products we deliver to our customers' homes, we have decided to carry out shipping EVERY TUESDAY and WEDNESDAY of the week. This is to ensure that the goods do not remain in courier warehouses and arrive at the customer's home within 24/48 hours.
EVERY PACKAGE IS VERIFIED AND CHECKED BY US.
🚚 SHIPPING RATES:
(updated 07/03/2025)
SHIPPING FOR NON-REFRIGERATED PRODUCTS
- from €0 to €89 spent >> shipping at €9.99 [for non-refrigerated products]
- over €89 spent >> FREE shipping [for non-refrigerated products]
SHIPPING FOR REFRIGERATED PRODUCTS
- from €0 to €89 spent >> shipping at €13.99 [for products requiring refrigerated transport]
- over €89 spent >> FREE shipping [we have only added a small fixed surcharge of €6 for refrigerated material and management]
In case of cash on delivery, an additional cost of €1.50 must be added to the shipping fee.
We recommend subscribing to our newsletter so you don't miss out on any benefits.✉️
🚚For European shipments, contact us or see below for currently available countries.
📢📢 When does your order ship?
We ship all orders received during the previous week up to Sunday every Tuesday and Wednesday of each week.
📢 How does the service work?
Throughout the week from Monday to Sunday, we collect customer orders and promptly communicate them to all artisans, allowing you to purchase from multiple artisans with a SINGLE shipping cost. This cost can be waived by exceeding the minimum threshold for free shipping. Fantastic, isn't it??
This way you will have a higher quality service and product.
Do you have an urgent need? Do you need the goods on the weekend? Don't hesitate! Contact us and we will see what we can do to fulfill your request.
They will be delivered approximately within 1/2 working days (between Thursday and Friday).
📢 If I don't reach €89 spent, how much is the shipping cost (ITALY)?
- from €0 to €89 spent >> shipping at €9.99 (STANDARD SHIPPING)
- over €89 spent >> FREE shipping
📢 What happens after placing an order?
Upon receipt of your order, we will send you a confirmation email, and subsequently, you will receive a second communication containing the tracking code to keep you updated on the status of your delivery.
📢 What if I'm not home at the time of delivery? Or do you want to reschedule the delivery?
If you are not home at the first delivery attempt, there will be a second delivery attempt by the courier. Additionally, you can schedule the package delivery with DHL ON DEMAND* service (*if delivered by DHL courier)
On Demand Delivery is DHL Express's multi-device service that allows the recipient to independently manage the delivery of their shipment, customizing it according to specific needs, thanks to the different options it provides.
📢 Where can products be shipped?
We ship throughout Italy and to some European countries. (see below for locations or ask for information at info@casoinonline.it)
📢 What if there's a problem with my order?
With us, you have a 100% satisfaction guarantee! For any problems with your order, write an email to info@casoinonline.it and together we will surely find the best solution.
In the extreme case that the goods are damaged or spoiled upon opening the package, we suggest documenting the damage with photos and contacting us at the email info@casoinonline.it.
The costs of any return of a damaged product will be at our expense, and we will also arrange to send a new supply or replace the damaged product as soon as possible.
📢 Do you also have a phone number for after-sales support?
Yes, you can contact us by phone, also with a normal message or WhatsApp, at +39 377 3451998
SHIPPING RATES FOR AUSTRIA, DENMARK, GERMANY, SWEDEN, BELGIUM, NETHERLANDS AND SPAIN.
➡️ Shipping rates to Austria, Germany are as follows:
from €0 to €120 spent, the shipping cost is €11.99
from €120 upwards, shipping costs are free.
➡️ Shipping rates to Belgium, Czech Republic, Poland, Denmark, France, Netherlands and Spain are as follows:
from €0 to €120 spent, the shipping cost is €12.99
from €120 upwards, shipping costs are free.
➡️ Shipping rates to Latvia are as follows:
from €0 to €120 spent, the shipping cost is €24.00
from €120 upwards, shipping costs are free.
➡️ Shipping rates to Finland and Sweden are as follows:
from €0 to €120 spent, the shipping cost is €19.99
from €120 upwards, shipping costs are free.
